Privacy Policy

Information we may collect

To provide an online casino service, Olympia Casino may collect and use information that identifies you or relates to your use of the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you visit or use the website.

Account and contact details

This may include your name, date of birth, contact details, login information, account preferences and other details supplied when you register, update your account or contact support. We may also keep records of communications, enquiries, complaints and other interactions so that we can respond consistently and maintain an accurate service history.

Verification and identity information

Where appropriate, we may request identity, age, residency or other verification information. This can include copies of identity documents, information from those documents, proof of address and information needed to assess account ownership. Verification information may be used to confirm that an account is genuine, help protect players and meet obligations that apply to online gambling services.

Payment and transaction records

We may process information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment details may be handled by payment service providers, and we may receive information needed to confirm or reconcile a transaction. We may retain transaction records without retaining every full payment detail ourselves.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, login activity and information about how the website is used. This information can help us operate the site, identify faults, improve performance, protect accounts and detect unusual or potentially harmful activity.

How we use and share personal information

Personal information is used for reasonable and relevant purposes connected with providing and managing the service. The purposes may include running your account, processing transactions, completing verification, providing support, maintaining security and meeting applicable obligations.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age, eligibility and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
• Providing customer support, responding to questions and resolving disputes.
• Communicating with you about your account, service updates, security matters and important operational information.
• Sending marketing communications where permitted and where you have provided the required permission or another lawful basis applies.
• Personalising or improving website content, features and user experience.
• Monitoring performance, preventing misuse and investigating suspected breaches of terms or unlawful activity.
• Meeting legal, regulatory, accounting, tax, record-keeping and other compliance obligations.

We aim to collect information that is reasonably necessary for these purposes and to handle it in a fair and proportionate way. If you do not provide information that is needed to open or operate an account, complete a required check or process a transaction, some services may not be available.

Sharing information with service providers

Information may be shared with service providers that help operate the website and related services. These may include identity and verification providers, payment processors, technology and hosting providers, customer support services, fraud prevention services, security providers, professional advisers and other suppliers acting on relevant instructions.

Information may also be disclosed where necessary to meet legal obligations, protect the rights and safety of players or the service, investigate suspected fraud or misuse, or respond to a valid request from an authorised body. Service providers are expected to handle information appropriately and only for relevant business or operational purposes. Where information is processed in another country, appropriate safeguards may be applied where required. We do not sell personal information as a commercial product.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements placed on your device that can help remember preferences, support account functions, maintain sessions, measure website use and improve security. Some cookies are necessary for the website to work, while others may support analytics, personalisation or marketing activities.

You can manage or restrict cookies through your browser settings. Blocking or deleting certain cookies may affect the availability or performance of some website features. Your browser may also allow you to remove cookies that have already been stored on your device.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring, secure transmission methods and restrictions on who may view information. No online service can guarantee absolute security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised activity.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to your personal information. These rights may include asking for access to information held about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing reason to keep it, and withdrawing consent to marketing communications.

How to make a request

You may exercise these rights by contacting support@olympia-casino.best. Please clearly describe your request and provide enough information for us to identify the relevant account or records. You may request access to your data, correction of inaccurate information, deletion of eligible data, or withdrawal of consent to marketing. We may need to verify your identity before providing information, making changes or completing a deletion request. This is a security measure designed to prevent information being disclosed or changed by someone else.

If you withdraw consent to marketing, you may continue to receive essential service messages about your account, transactions, security, verification or other matters necessary to provide the service. You can also use an unsubscribe option included in a marketing message where available. Withdrawing consent does not affect processing that was carried out before the withdrawal, and it does not necessarily require records that must be retained for legal, security or operational reasons to be deleted.

We will consider privacy requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained to meet a legal requirement, protect the service, investigate suspected fraud, resolve a dispute or maintain an accurate transaction record. Where appropriate, we may limit the use of information instead of deleting it.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated or implied effective date. We encourage you to review this page periodically. If a change is significant, additional notice may be provided where appropriate.